In case you find yourself in a situation where you have sent money to a wrong pay bill account don’t panic, in this article we are going to discuss how you can easily reverse the money that you may have sent to a wrong pay bill number.
Immediately you have sent money to a wrong pay bill account, forward the text message received to 456. After sending the text message you will recover your money within 24 hours.
Another way of recovering your money is by calling the merchant paid in error and requesting him or her to reverse the money. Not all people are bad, some are good hearted. If the merchant is a good person, he will surely reverse the money.
If the above methods don’t work, call Safaricom customer care for help. You can easily call her by dialing 234,191 or 100. The customer care will talk to the merchant paid in error and request him or her to reverse the money. Incase the merchant refuses to do as instructed by the customer care, you will be advised accordingly on how to file a case against the merchant.
Please always be keen while making Mpesa payments to avoid these mistakes.
