With the continuous rise of the use of mobile money platforms in the country, it is common for erroneous purchases to occur, such as finding that you have bought phone credit instead of sending money. Different mobile service providers have different ways of handling such issues when they arise. You, however, have to take several steps as a client to get back your money.
How to convert airtime to cash: Telkom.
Unfortunately, Telkom is not able to reverse airtime purchased wrongly via T-kash back to cash form. They advise their customers to confirm the details they input before initiating any transaction carefully.
Once the transaction has happened, it cannot be undone. If you have used their paybill number to purchase airtime from M-Pesa to your Telkom line and have made an erroneous transaction, you can be able to reverse that by contacting a customer care agent.
This can be done by dialling 020 222 1000 or dial 100 from your Telkom line, or simply using their customer care handles on their social media sites. You only need to ensure that you do not spend that credited amount as any deduction on it will affect any reversal attempt on it.
If you, however, spend the airtime from the line, ensure that you top up using a scratch card before you contact customer care for the reversal.
How to convert Airtel airtime to mobile money
A question on Airtel users minds, especially those who use the mobile money services, is can airtime be converted to cash? Airtel does not have the feature that allows you to convert airtime back to cash on your mobile money. They, however, offer other options for reversal like that of erroneous purchase of airtime for a different number.
If you accidentally buy airtime for another number, all you need to do is contact customer care on any of their available platforms such as social media pages or by dialling 100 on your Airtel line. If you had used a mobile money paybill number to buy airtime and want to reverse the same, you are supposed to contact customer care where they will get the details of the transaction and assist in the reversal of the credit amount back to your mobile money account.
