With the continuous rise of the use of mobile money platforms in the country, it is common for erroneous purchases to occur, such as finding that you have bought phone credit instead of sending money. Different mobile service providers have different ways of handling such issues when they arise. You, however, have to take several steps as a client to get back your money.
How to convert airtime to cash: Telkom.
Unfortunately, Telkom is not able to reverse airtime purchased wrongly via T-kash back to cash form. They advise their customers to confirm the details they input before initiating any transaction carefully.
Once the transaction has happened, it cannot be undone. If you have used their paybill number to purchase airtime from M-Pesa to your Telkom line and have made an erroneous transaction, you can be able to reverse that by contacting a customer care agent.
This can be done by dialling 020 222 1000 or dial 100 from your Telkom line, or simply using their customer care handles on their social media sites. You only need to ensure that you do not spend that credited amount as any deduction on it will affect any reversal attempt on it.
If you, however, spend the airtime from the line, ensure that you top up using a scratch card before you contact customer care for the reversal.
Can you convert Safaricom airtime into cash?
If you are on the Safaricom network and have accidentally purchased an erroneous amount from M-Pesa, all you need to do is call customer care by dialling 100 on your mobile phone. You can also visit their customer care page on Facebook or their handle on Twitter.
With this, you are well in the process to convert Safaricom airtime to M-Pesa. You will require to have the full airtime still intact without any deductions. Explain your request to the agent, and they will reverse the amount immediately.
If you had an outstanding okoa jahazi on your line and it got deducted immediately you made the purchase, don’t worry. All you need to do to recover the amount is to purchase an airtime voucher for the amount that was deducted and top up. This will return the phone credit balance to the desired amount. After this, you can call the customer care agents and proceed to state your request for a reversal to be done.
How to convert airtime to cash with an app There are some applications that can help you convert airtime to cash. For example, Bambaswap is Kenya’s airtime to Mpesa conversion service. If you want to use it, dial *384*3#. There is a form of relief when you find out how to convert airtime to cash for that moment when it will be necessary to perform that operation. As technology improves, even better methods are likely to be incorporated in this process to make things easier for any customer.